Design
services
you can touch.
Service Sandbox is a tangible toolkit. Twelve layers of cards help teams co-create digital services from the ground up — the place, the people, the devices, the encounters.
Make the
invisible
system visible.
Together
Bring people into the same room and into the same artefact. Cards level the conversation.
Concrete
Every session ends with something you can photograph, ship, and keep building from.
Layered
Place by place, persona by persona, sensor by sensor — the system reveals itself.
Twelve layers.
One board.
Spatial Context
Place tiles & rooms
Personas
People experiencing the service
Personal Devices
Gathering personal information
Home Appliances
Daily, contextual objects
Value Creation Themes
Why people show up
Sensors & Detectors
Detect & measure
Interface Devices
Interacting with machines
Connectivity Devices
Connecting machines & data
Interactions
Building the relationship
Environmental Encounters
Because external factors matter
Social, Cultural, Legal & Ethical
Surrounding contexts
Experience Hierarchy
Levelling the experience up
DecksEvery layer
is a deck
of cards.
Each card is a context, a device, a sensor, an encounter — a concrete building block. Mix decks, place them on the board, and the service composes itself in front of you.
Browse the decks
ContextWhat if it
rains? snows?
is night?
Environmental, social, cultural, legal, and ethical encounters reshape every service. The Sandbox makes them part of the conversation — never an afterthought.
From a single
interaction to
the whole life.
Service Sandbox uses an experience hierarchy that scales from a single tap to the broader story of someone's day, week, and life with the service.
Read the method
Run a Sandbox
with us.
We facilitate hands-on sessions for product teams, design studios, and university classes. Tell us what you are working on — we will bring the cards.