Service Sandbox is a tangible toolkit. Twelve layers of cards help teams co-create digital services from the ground up — the place, the people, the devices, the encounters.
Bring people into the same room and into the same artefact. Cards level the conversation.
Every session ends with something you can photograph, ship, and keep building from.
Place by place, persona by persona, sensor by sensor — the system reveals itself.
Place tiles & rooms
People experiencing the service
Gathering personal information
Daily, contextual objects
Why people show up
Detect & measure
Interacting with machines
Connecting machines & data
Building the relationship
Because external factors matter
Surrounding contexts
Levelling the experience up
DecksEach card is a context, a device, a sensor, an encounter — a concrete building block. Mix decks, place them on the board, and the service composes itself in front of you.
Browse the decks
ContextEnvironmental, social, cultural, legal, and ethical encounters reshape every service. The Sandbox makes them part of the conversation — never an afterthought.
Service Sandbox uses an experience hierarchy that scales from a single tap to the broader story of someone's day, week, and life with the service.
Read the method
We facilitate hands-on sessions for product teams, design studios, and university classes. Tell us what you are working on — we will bring the cards.