A toolkit
for the
in-between.
Most service design tools live on screens. Service Sandbox lives on tables. It exists to give product teams, students, and communities a tangible way to talk about complex digital systems.
Why a sandbox.
Software is invisible until it isn't. By the time a misalignment shows up in production, it has already cost time, trust, and budget.
The Sandbox makes the system visible before it ships. Twelve layers of cards stand in for the parts of a digital service — the place, the person, the device, the sensor, the encounter — so a team can rearrange the system on a table and see what changes.
It is opinionated about one thing: nothing about a service exists in isolation.
Built around an
experience
hierarchy.
Sandbox sessions move from the smallest interaction up through the broader experience, the service in context, and finally the life lived around it.
Created by
Jane Vita.
Service Sandbox is the work of Jane Vita — designer, educator, and facilitator. The toolkit grew out of years of running co-creation workshops and looking for something more tangible than sticky notes.