Toolkit

Twelve layers.
One board.

Each layer is a deck of cards. Combine them on the Sandbox board to compose a service from the place it lives in to the people who experience it.

Place tiles & rooms

People experiencing the service

Gathering personal information

Daily, contextual objects

Why people show up

Detect & measure

Interacting with machines

Connecting machines & data

Building the relationship

Because external factors matter

Surrounding contexts

Levelling the experience up

Want a printable
deck for your team?

Grab the master PDF and the per-layer canvases from the downloads page.